Sue Hewitt, Facilities Manager until closure in 2004, extracts from interview in 2005

...one word to describe the philosophy of the care at All Saints is love ...

...after the closure when people came to look at equipment and furniture they always asked to see the chapel ... the chapel at the end still had a feeling of warmth and security that increased with each visit ...

...people worked together across all the professional teams ... across nursing, housekeeping, porters, ambulance, maintenance, firewatch, and the security men ...

...there were different atmospheres in different parts of the hospital, in the corridor by kitchen was not a good atmosphere, and in the rooms off the corridor objects were always moving and falling ...

...you were autonomous and not so bound by bureaucracy and procedure, people would help each other between the wards and would do things unpaid if asked. There was passion, commitment, a sense of family and community, doing good for all ...

...we had pride in patient care, treating people as you would your mother or father, and there was a good social life for patients and staff ...

...if people had problems they were supported by others ...

...people remember their time at All Saints with affection, as being part of a family. There was good interaction between patients and staff and with each other ...

...there was always somewhere to go - the garden, the village, the sea-front, social spaces in the hospital, the dining room, All Saints Club, the WRVS tea bar and the chapel ...

...do unto others as you would have done unto you and how I would care for my mother is my benchmark for how I would like people to be treated ...

...you treated all staff as part of a team, nurses, cleaners, and porters ... ...you helped them, understood them and their needs, worries, and the stresses of their job. You supported them, and they supported you ...

...I went home one time and sat on my husband's knee and cried, because I could not give my patients the care they deserved because of staff shortages and problems within the Service."

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